Our business culture provides effective and reliable after sales/ post installation maintenance and support coupled with long warrantee covers that follow all our equipments and installations. We deliver reliable and accessible support services to our clients to ensure that network concerns are efficiently resolved on time to avert loss of revenue due to business failure and breakdown of critical network infrastructure. We set our organizational goal to ensure that our solutions remain efficient, effective and relevant in the growth process of your organization.
Viable technologies’ unique support service referred to as Vtech-SMART SUPPORT is a service based support agreement that enables the subscribed customer to have a total coverage on equipment and service for the duration under the contract. The Vtech-SMART SUPPORT coverage delivers the following advantages:
- Equipment replacement in the event of damage.
- On-site and/or remote support for fault troubleshooting and resolution
- Regular preventive Maintenance of active devices under coverage
- Access to the OEM’s database of expertise
- Access to latest development and knowledge base
- On the job training for personnel where applicable
- Regular infrastructure optimization in terms of configurations and updates where applicable
- Investment protection by ensuring that end-of-life and end-of-support of all equipment are constantly monitored and client notified with appropriate suggestions to trade-in with the OEM where applicable
- Provision of Stock where applicable
- Provision of Engineers (either on-site or off-site)
- Network/Infrastructural optimization consulting where applicable
- Preventive Maintenance